THIS DOCUMENT CONTAINS CRITICAL INFORMATION CONCERNING YOUR RIGHTS AND RESPONSIBILITIES, AS WELL AS STIPULATIONS, RESTRICTIONS, AND EXCEPTIONS THAT MAY BE APPLICABLE TO YOU. KINDLY REVIEW IT THOUGHTFULLY.
THESE TERMS MANDATE THE UTILIZATION OF ARBITRATION ON AN INDIVIDUAL BASIS FOR THE RESOLUTION OF DISPUTES, IN LIEU OF JURY TRIALS OR CLASS ACTIONS. SPECIFIC DETAILS ARE PROVIDED BELOW IN THE SECTION ENTITLED « DISPUTE RESOLUTION AND BINDING ARBITRATION. »
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES THROUGH THIS WEBSITE, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
OU ARE PROHIBITED FROM ORDERING OR OBTAINING PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU: (A) DISAGREE WITH THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) OF LEGAL AGE TO ENTER INTO A BINDING CONTRACT WITH DSCOOKER, OR (C) ARE FORBIDDEN FROM ACCESSING OR USING THIS WEBSITE OR ANY OF ITS CONTENTS, GOODS, OR SERVICES PURSUANT TO APPLICABLE LAW OR OTHERWISE.
ACCOUNTS & REGISTRATION
You must set up a user account to use certain features of the Site (“Account”), such as when you register for a shopping account or our loyalty program, or submit a product review, etc. You will need to provide a password, username, and other information such as your name and email address. You are solely responsible for keeping your Account information confidential. You may not transfer, sell, assign, or sublicense your Account to any third-party without our prior written approval. You are solely responsible for all usage or activity on the Site that occurs under your Account, including, but not limited to, use of the Site by any person who uses your Account, with or without authorization. You agree to notify our Customer Service Department immediately of any unauthorized use or any other breach of security on your Account. We will not be liable for losses incurred as a result of an unauthorized use of a password or account.
PRODUCT ORDERS
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor or mobile device and may not be accurate. Additionally, from time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and/or availability. As a result, we do not guarantee the accuracy or completeness of any information on the Site, including prices, product images, specifications, and/or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact our Customer Service Department at INFO@DSCOOKER.COM
Dscooker Return Policy
If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. We highly encourage any customer who purchases a DSCOOKER to take advantage of the personalized service we offer by booking a Welcome Service. You can book one by emailing info@dscooker.com
If you still wish to return your purchase, the following conditions will apply to all Products except those marked as “non-refundable” on your order.
| Product | Refund |
| Unopened / original condition as shipped; or Wrong item that does not match the item in your order; or Defective item (no fault of Customer) | Full Refund |
| Opened or used item | A restocking fee equal to 10% of item purchase price will be deducted |
| Return item is missing any parts / accessories; or Damaged; or Showing obvious misuse | No refund |
If you return a Product that is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.
Return Process
To return a Product, you must contact our Customer Service Department at info@dscooker.com before returning any Product. You may either purchase the return shipping label, as well as coordinate the return shipping logistics, directly with a carrier, or purchase a return shipping label directly from us. If you choose to purchase a shipping label from us, our Customer Service Department will provide you with an invoice for the shipping label and a shipping label following payment. We are not responsible for a Product returned without our provided shipping label.
Return Method and Timing
our refund will be processed after the item has been received by us and we have assessed the Product’s condition.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dsccoker.com
Contact us at info@dscooker.comfor questions related to refunds and returns.